Ascendants: The Sealing — Privacy Policy

Last updated: 2026-10-22

This policy covers the game Ascendants: The Sealing ("Ascendants"): the app, the servers it talks to, and the closed alpha list and the founder packs on its website. It says what we collect, why, who sees it, how long we keep it, and how you delete it.

This policy is published at https://playascendants.com/privacy.

Who we are

Ascendants is made and run by Resser Solutions d.o.o., Jurja ves 36, Zagreb, Croatia ("we", "us"). OIB: 38425734835. Registered at the Commercial Court in Zagreb (Trgovački sud u Zagrebu), MBS 081214068. Email: info@resser-solutions.com

The short version

• We keep what the game needs to run your account: how you sign in, your player name, your country and your progress.
• Other players see your player name, country and Hall of Fame badge, your teams and battles, and your Ascendant (your character) walking in the shared city.
• The app contains no advertising, analytics or crash-reporting services.
• We do not sell your data or use it for advertising.
• You can delete your account at any time (see "Deleting your account").
• If you apply for the closed alpha on our website, we keep your email address, whether you play on PC or phone, your country, and when you applied and confirmed, to send you the closed alpha's emails (see "The closed alpha list").
• If you buy a founder pack, Stripe takes the payment and we never see your card. We keep your email address, the pack, the payment and its claim code, to deliver the pack, refund it and keep the sale's records (see "Founder packs").

What we collect

Your account

• Google sign-in. You sign in on Google's own page in your browser, so we never see your Google password. The game asks Google for your basic profile and email address. We store Google's identifier for your Google account and your email address. The email is kept for support only: it is never shown to other players and never used as your identity in the game. Your first name from Google is used once, to suggest a player name, and is not stored (unless you keep the suggestion as your player name).
• Player name and password, if you sign up that way instead. We store the password only as a one-way hash, never the password itself.
• The date your account was created.

Your player name and country

You choose a player name, which must be unique, and your country from a list. The country is permanent once set. We do not work out your country from your IP address or your device.

Your game

• Your heroes and their experience, your team and talents, items and gold (with a record of each change to your gold), your tower and hunting progress, your season records, and the notices the game shows you (for example, that another player took your Hall of Fame seat).
• Battles: who fought, both teams, the result and a replay. Our server runs every battle.
• Ladder: your rank on your country's ladder, your defense team, and your ladder matches (who fought whom, and the ranks before and after).
• Hall of Fame: when you take a seat, the entry keeps your player name as it was then, your country, your team and the date.

The shared city

• Walking live. While you are in the shared city, the players in your copy of the city receive your guild master's position and movements, with your player name, country, badge and look. The server holds your position in memory only while you are there, and keeps your place for two minutes after you leave, so a fight or a dropped connection brings you back to the same city.

Technical data

• Connections. Your IP address reaches the web server in front of the game, which uses it to deliver the connection and to limit sign-in attempts to ten a minute per address. Its access log records the IP address, the time, the request and your device's user agent; the web server's logs are kept for at most 15 days.
• Server logs. The game server logs each request (its path, the result and how long it took) and any warnings or errors. These logs hold no IP address, email or password; a path can contain the id of an item, a battle or an account.
• On your phone the game keeps the server's address, your sign-in session (valid for 24 hours), the last player name you signed in with, your display settings, and which tips you have already seen.

What the app does not contain

No ads or advertising IDs, no analytics, no crash reporting and no in-app purchases. The app does not use your location, contacts, camera or microphone. Unity's own online services (Analytics, Cloud Diagnostics crash reports, Performance Reporting, Ads and In-App Purchasing) are switched off. There is no text chat.

The closed alpha list

• What. If you apply for the closed alpha at https://playascendants.com/founders/, we keep the email address you type, whether you play on PC or phone, the country you choose, the time you applied and the time you confirmed. Nothing else, and it is not tied to a game account. Applying is free.
• Confirming. We send one email with a link to the address you typed; your application counts only once you open that link. An application nobody confirms within 7 days is deleted.
• Why. To send you the closed alpha's emails, with your consent, which you give by ticking the box. PC or phone and the country tell us which builds and which regions the alpha needs. We send nothing else to that address.
• Abuse. The form has a hidden field people never see; a sign-up that fills it is refused. The game server counts sign-ups per IP address in its memory for up to 10 minutes to stop floods; the IP address is not stored with your email.
• Removing it. Every closed alpha email carries a link that removes you from the list at once. You can also email info@resser-solutions.com from that address and we remove it and tell you when it is done. You can withdraw your consent at any time.

Founder packs

• What. If you buy a founder pack at https://playascendants.com/founders/, Stripe's payment page asks for your email address and your card. Stripe gives us your email address, the pack, the amount and Stripe's references for the payment; we add the time you paid, your Founder number and a one-time claim code. We never see your card details.
• Redeeming. When you redeem the code in the game, we record which account redeemed it and the name you pick for the Founders' Wall. Every player sees that name, your Founder number and your pack on the Founders' Wall in Mirathel, unless the name is taken down.
• Why. To deliver the pack you bought, to refund it and to answer you when you write to support, and to keep the records of a sale that the law asks us to keep. We send that address only what concerns your purchase, and it is never a key to an account.
• Refunds. The refund page sends your claim code and that email address to the game server, which checks that they match one purchase and refunds it through Stripe. It counts tries for a short time to stop anyone guessing codes.

Who sees your data

• Other players: your player name, country and badge, your teams, ladder rank and Hall of Fame entries, your battles (any signed-in player with a battle's link can watch its replay), and your Ascendant in the city. Their app also receives your account's id, a random code that ties these together (for example, so tapping your name in the city opens your Hall of Fame entries) and says nothing else about you.
• Google, for the sign-in step, under Google's own privacy policy.
• Stripe (Stripe Payments Europe, Limited, in Ireland), which takes the payment for a founder pack and sees your card details, under Stripe's own privacy policy.
• Our hosting provider, Hetzner Online GmbH in Germany, which runs the servers and storage for us.
• Authorities, only where the law requires it.

We do not sell or rent personal data.

Where your data is kept

The game's servers, the battle replays and our encrypted backups are with Hetzner Online GmbH in Falkenstein, Germany, in the EU.

How long we keep it

Deleting your account

You delete your account yourself, while signed in to it:

• In the app: open the menu beside your name in the city, choose DELETE ACCOUNT and type your player name to confirm.
• On the web: at https://playascendants.com/delete-account/, after signing in. The page never creates an account.

Signing in, with your password or with Google, is how you show the account is yours, so an account can be deleted only from a signed-in session. The account is deleted at once.

Deleting your account deletes your account and sign-in details (your email included), your heroes, items, gold, team and talents, your ladder place and defense team, your season records, hunting progress and notices, and the battles you started and their replays (the replay files leave our storage within minutes). Your Ascendant leaves the shared city at once.

What stays is part of other players' history: ladder matches and battles other players fought against you, Hall of Fame entries, notices and the Ascent tower's first clears. In these, your player name is replaced by "Deleted player". Deleted data leaves our backups within about a month, as they are replaced, so everything is gone within 30 days.

Your rights

You can ask for a copy of your data, and ask us to correct it, delete it, limit how we use it, or stop using it, and to give it to you in a portable form. Email info@resser-solutions.com; we answer within 30 days. You can also complain to a data-protection authority; in Croatia that is the Personal Data Protection Agency (AZOP).

Why we may use your data (the legal basis, GDPR Article 6):

• Your account, your progress and the game itself: to provide the game you signed up for (a contract).
• Showing you to other players: it is part of that game (a contract).
• The web server's log and the sign-in limit: to keep the game safe from abuse (our legitimate interest).
• The closed alpha list: you ask for it by ticking the box (your consent).
• Counting closed alpha sign-ups per IP address: to keep the form usable and stop floods (our legitimate interest).
• A founder pack: to sell you the pack, deliver it and refund it (a contract), and to keep the sale's records (a legal obligation). Counting refund tries: to stop anyone guessing codes (our legitimate interest).
• Server logs and backups: to keep the game running and restore it after a fault (our legitimate interest).
• Keeping ladder and Hall of Fame history, with your name removed, after you delete your account: other players' history stays whole (our legitimate interest).
• Answering your requests, and giving data to authorities: where the law requires it (a legal obligation).

Children

Ascendants is for players aged 16 and over. We do not knowingly create accounts for anyone younger; if we learn that an account belongs to someone under 16, we delete it. You must be 16 or older to apply for the closed alpha.

Security

Connections to the game are encrypted (HTTPS), and passwords are stored only as one-way hashes.

Changes

When we change this policy, we update this page and the date at the top.